Terms & Conditions

Terms of Use Agreement

The use of this site is governed by the policies, terms and conditions set forth below . Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions.

The Undercurrent reserves the right to make changes to this site and these terms and conditions at any time.

By ordering from The Undercurrent you grant us the right to add your contact details to our database and email transactional order, shipping and emails. From time to time we may contact you about offers and new products. You can easily be removed by either unsubscribing via the link at the footer of any marketing communications or contacting our team (info@theundercurrent.com.au) and we will remove you from marketing communications.

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. The Undercurrent reserves the right at any time after receipt of your order to accept or decline your order for any reason. The Undercurrent reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order.


The Undercurrent is not liable for any losses or damages caused by this website or any website linked to or from this website. We reserve the right to refuse any order without giving reason. Upon cancellation of an order we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method received.

Shipping and Delivery

Customers give authority for their order to be left unattended at their delivery address. The Undercurrent will only replace orders proved lost in transit by our delivery company.

Certain factors such as order size, weight and shipping address may require us to ship via another method. The Undercurrent reserves the right to change your shipping method in these cases and will provide tracking details for the new carrier once shipped.

The delivery times provided by The Undercurrent are estimates only. The Undercurrent will not be held accountable for late deliveries or loss or damage relating to late deliveries.

In the event that multiple items are ordered, part deliveries may be made where stock is not available. All reasonable attempts to notify you will be made using the details you provided. By agreeing to our terms and conditions you acknowledge all information set forth under our shipping pages.

The special instructions box on the delivery page of the checkout is used for any instructions to help the driver make delivery of your order (e.g. “Last house at end of driveway”, “Office hours 9-5”). Drivers are unable to grant specific requests such as “Deliver between 1-2pm” or “Leave parcel in garden shed”. The Undercurrent cannot be held responsible if your instructions are not followed.

Refunds & Returns

If in any circumstance you pay for return shipping The Undercurrent will not reimburse postage costs.

Returns must be in as new condition with tags attached unless faulty. Returns must be made within the timeframe listed on the returns page unless faulty.

Any items returned outside of this period (unless faulty) or items returned damaged or soiled (unless faulty) will be the responsibility of the customer to retrieve. The Undercurrent will not pay to return these items to you.

Change of Address

The shipping address for your order is shown in the checkout and on your order confirmation and shipping confirmation emails. In the event that an incorrect address was entered, address changes can only made until the order begins processing. The Undercurrent cannot accommodate all address change requests.

The Undercurrent takes no responsibility for orders shipped to an incorrect or invalid address and is not liable for any loss associated.

Faulty Items and Warranty Information

In some cases, faulty items cannot be repaired and a replacement or refund will be offered.

We aim to have your return processed within 48 hours of receiving the item; however the refund or replacement process can take between 1-4 weeks.

Order Cancellations

If notified before goods have been dispatched, The Undercurrent can accommodate order cancellations. If items have been shipped, The Undercurrent reserves the right to refuse order cancellation or charge a cancellation fee should we be able to request the return of the package from our delivery service.


You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose.

No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without The Undercurrent prior written permission.

All rights not expressly granted herein are reserved.

Any unauthorised use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Typographical Errors

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information, The Undercurrent shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.

The Undercurrent shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.

If your credit card has already been charged for the purchase and your order is cancelled, The Undercurrent shall immediately issue a credit to your credit card account in the amount of the charge.


This site may contain links to other sites on the Internet that are owned and operated by third parties.

You acknowledge that The Undercurrent is not responsible for the operation of or content located on or through any such site.