We accept the following payment methods: Visa, Mastercard, American Express, PayPal and Afterpay.
We’ll ship them to you within 3-10 business days (standard shipping).
We accept returns and exchanges within 14 days of purchase. Unfortunately, if more than 14 days have passed since your purchase, we’re unable to offer a refund or exchange.
To be eligible for a return, your item must be unused, in its original condition, and returned in the same condition as it was received.
Once we receive and inspect your returned item, we’ll send you an email confirming its arrival. We’ll then let you know whether your refund has been approved. If approved, your refund will be processed and credited automatically to your original method of payment.
Refunds and exchanges are available for full-priced items only. Unfortunately, items purchased on sale are not eligible for a refund or exchange.
We only replace items if they are faulty or damaged. We’re also happy to exchange items for a different size, subject to availability. Send us an email at info@theundercurrent.com.au and send your item to: 1/15-17 Dover Drive, Burleigh Heads, Queensland, Australia, 4220.
To return your product, you should mail your product to:
1/15-17 Dover Drive, Burleigh Heads,
Queensland, Australia, 4220.
Customers are responsible for the cost of returning items. Please note that shipping fees are non-refundable, and if a refund is approved, the cost of return shipping will be deducted from your refund where applicable.
The time it takes for an exchanged item to reach you will vary depending on your location.
For returns valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that returned items will be received.
